Project Management
The ability to see both the big picture and the details, manage a budget, motivate teams, keep the project on schedule, analyze and access results, and recommend necessary changes are critical skills needed for successful project management. I regularly utilize these skills in my work as a project manager across several industries, from education, to non-profit, to the private sector.
eTapestry Procedures Manual
CMS Selection & Implementation
My client needed a customer management service (CMS) with the ability to scale with organizational growth and remain cost effective for a non-profit still in its infancy. The CMS replaced an outdated system. My role as project manager included
- Demo and select service or software
- Oversee data preparation and consolidation for conversion
- Oversee conversion and accuracy verification
- Collaborate with IT and Member Benefits Coordinator
- Interface and maintain relationship with service/software company
- Train organization staff on to use the CMS database
- Write a procedures manual
The technical procedures manual was edited a year after being written. I was a member of the team who edited the document on the micro-editing team, and I served as the liaison to the organization.
Online Video Project
My client was creating an online, subscription-based software-as-a-service (SaaS) program. The company began as a project of another company. I was involved with this project for one year and worked with the CEO of the first company to transition the SaaS from a project to a thirteen-person company. My role began as project manager and then senior content development manager and included
- Collaborate in creating brand, marketing, messaging, sales strategy, custom website, and hiring team
- Build, monitor, and manage budget
- Strategic content development
- Oversee production and release of over 300 videos
- Contract & maintain relationships with content presenters
- Submit check requests
- Build & maintain relationships with key customers
- Direct an industry conference
- Attend industry trade events
My client is continuing to grow using developments and framework that I helped build.
Event & Management Plan
Trade Secrets
Trade Secrets was a local, trade conference for music educators. I directed and managed this event for a client. My role as general director included
- Maintain relationship with venue and staff
- Contract and maintain relationship with national, headlining presenters
- Provide VIP services
- Interface with local music associations to contract local session presenters
- Build, manage, and monitor budget
- Recruit sponsorships and in-kind donations
- Interface with IT staff
- Oversee video production and editing for release by client
- Oversee online and onsite registration
- Interface with graphic designer and client marketing to develop SWAG for conference participants
- Oversee travel and hotel accommodations
I wrote an analysis and event management plan that provided information to my client in order to make a decision about the long-term viability of holding the conference.